Do you wish to find out how to retrieve an electricity token on Absa? One of the main services that come from digital banking is the ability to buy electricity among other things, using your app or via USSD. You are here because one of those tokens probably did not arrive. Or maybe you forgot to use it and you now wish to retrieve it. So, how do you do that?
Steps to recover electricity token on Absa
The following is how to retrieve an electricity token on Absa;
- Logon to the Absa App on your phone
- Tap Buy electricity in the top right of the screen
- Click on Purchase history
- Choose the beneficiary you wish to resend the token for
- Select the Successful purchase you want to resend
- The token will be displayed on the screen
- Tap on the Share function in the top right of the screen to resend the token
- Select your preferred communication channel to resend the token. You can SMS, Fax or email the token
- Your token is successfully resent
How to resent electricity token via online banking
You can also resent an electricity token to a beneficiary. To do so, you need to take the following steps;
- Go to Payments.
- Choose Purchase prepaid.
- Go to Manage Beneficiaries.
- Select Electricity from the Prepaid Service drop down (Select Electricity).
- Choose the Beneficiary.
- Choose Resend NOP under actions.
Why retrieve electricity token?
That’s how to retrieve an electricity token on Absa. We showed you how to do it on the app. Essentially, you can recover tokens in two ways.
You can do so by going to beneficiaries and checking out the purchases that you have bought for the particular beneficiary.
On top of that, it’s also possible to click on Electricity and then you can recover your token. So, you can do it in both ways.
But why seek to recover a token? There are a number of reasons why you may be looking to do so. A lot of people state that they have accidentally deleted the token. Maybe that’s what you did. Some people state that they did not receive the SMS containing the electricity code. Either way, you can use the methods outlined here to recover.
In this article, we showed you how to retrieve an electricity tokens on the Absa app. It was noted that there are a couple of ways through which this can be done. You can recover your token either on the Absa app or through online banking.