How to Check Your SASSA Status

If you receive a social grant from the South African Social Security Agency (SASSA), it is important to know how to check your SASSA status regularly. Whether you are waiting for your R350 SRD grant, a child support grant, an old age pension, or any other form of assistance, keeping track of your application and payment status helps you stay informed and avoid unnecessary delays. In this guide, we will explain step-by-step how to check your SASSA status online, through your phone, and by visiting a SASSA office.

What Is SASSA?

The South African Social Security Agency, known as SASSA, is a government body responsible for distributing social grants to citizens who need financial support. These grants are designed to help people who are unemployed, elderly, disabled, or caring for children.

The most well-known is the R350 Social Relief of Distress (SRD) grant, introduced during the COVID-19 pandemic to help those facing economic hardship.

Checking your SASSA status is the best way to find out whether your application has been approved, whether payments are processing, or if any updates are needed for your account.

Why You Should Check Your SASSA Status

Many applicants experience issues such as delayed payments, missing information, or declined applications. Regularly checking your SASSA status allows you to:

• Confirm whether your application is approved or pending
• View your payment dates and amounts
• Identify problems with your banking or verification details
• Update personal information such as contact numbers or bank accounts
• Ensure that your grant remains active and compliant with SASSA’s requirements

How to Check Your SASSA Status Online

The easiest and most convenient way to check your SASSA status is online. Follow these steps carefully:

1. Go to the official SASSA SRD website: https://srd.sassa.gov.za
2. Scroll down until you find the section titled “Check Your Status.”
3. Enter your South African ID number and the cellphone number you used during your application.
4. Click “Submit.”
5. Your current SASSA status will appear, showing whether your grant is approved, pending, or declined.

If your grant is approved, the system will also display your payment date and payment method.

It is important to make sure that you use the correct ID and cellphone number, as the system matches these with your application details.

You Can Check Your SASSA Status on WhatsApp

If you do not have access to the internet or prefer to use your phone, you can check your SASSA status through WhatsApp. Here’s how:

1. Save the official SASSA WhatsApp number 082 046 8553 on your phone.
2. Open WhatsApp and send a message saying “hi” to that number.
3. Follow the prompts until you reach the “Check Status” option.
4. Enter your ID number and cellphone number when asked.
5. You will receive your SASSA SRD grant status directly in the chat.

This method is simple and does not require mobile data once the conversation starts.

How to Check Your SASSA Status via SMS or USSD

If you have a basic phone, you can check your status using a USSD code;

• Dial *120*69277# or *120*3210#on your cellphone and follow the instructions.
• You will be asked to provide your ID number and registered phone number.
• This option works on most South African mobile networks and is ideal for people without smartphones or internet access.

Video showing how to view your SASSA application status

Common SASSA Status Results and What They Mean

When you check your SASSA status, you may see one of the following results:

• Approved: Your application has been accepted, and payment will be made soon. Check the payment date shown on your profile.
• Pending: Your application is still being processed. You may need to wait a few days before checking again.
• Declined: Your application was not approved. The reason will be displayed, such as income verification failure or identity mismatch. You can appeal the decision if you believe it is incorrect.
• Reapplication Required: SASSA may require you to reapply for the grant, especially if your previous application has expired.
• Cancelled: This means your grant was stopped, usually due to updated personal or financial information that makes you ineligible.

How to Appeal a Declined SASSA Application

If your SASSA SRD grant was declined, you have the right to appeal. To do this, visit https://srd.dsd.gov.za/appeals.

1. Enter your ID number and registered cellphone number.
2. Select the month your application was declined.
3. Provide reasons or evidence to support your appeal.
4. Submit the form.

SASSA will review your appeal and notify you once a final decision is made. It is crucial to appeal within 90 days of the decline notice to avoid disqualification.

What to Do if You Have Not Received Your SASSA Payment

If your grant was approved but you have not yet received payment, there are several possible reasons:

• Bank verification delays
• Incorrect banking details
• Network or system issues
• Public holidays or weekends delaying processing

To resolve this, double-check your banking details on the SASSA SRD website or contact SASSA directly at 0800 60 10 11. Make sure your bank account is active and registered under your own name.

Can You Change Your SASSA Payment Method?

Yes, you can change your payment method at any time. You can choose to receive your grant through your personal bank account, a Post Office, or a retail partner such as Shoprite, Boxer, Pick n Pay, or Checkers. Updating your payment option is done through the official SRD website. Remember that SASSA only pays grants to accounts under the applicant’s name to prevent fraud.

How Often Should You Check Your SASSA Status?

It is recommended to check your SASSA status at least once a month, especially before your expected payment date. This helps you identify any issues early and ensures that your grant remains active and verified.

Important Tips for SASSA Beneficiaries

• Always use the official SASSA website and verified phone numbers to avoid scams.
• Keep your ID number and cellphone number safe and up to date.
• Update your banking details immediately if your account changes.
• If you receive an SMS about your grant, verify it before clicking on any links.
• Keep a record of your status checks and payment dates for your reference.

You have a variety of options for checking your status

Checking your SASSA status is an important step to ensure that your grant is being processed and paid correctly. With multiple ways to check your status online, via WhatsApp, or through USSD, it has never been easier for South Africans to stay informed. By following the correct procedures and keeping your details up to date, you can make sure your social grant is always on track and ready when you need it.