How Does FNB Notify Lotto Winners?

If you play Lotto via the FNB app, then this is a question that you will be asking yourself. As one of the biggest banks in South Africa, FNB has millions of customers. The bank has a fairly robust digital banking division, which helps eliminate banking queues. Most of the things that you previously needed to visit a branch to do can be done from your phone or computer. But how does FNB notify lotto winners?

What happens when I win lotto after playing on the FNB app?

If the money that you have won is below R50000, you will be notified via FNB inConnect. This is the free SMS and email alerts service from FNB. You need to be signed up for it in order to receive messages. Meanwhile, if your have won R50000 and above, FNB will take steps to call you to inform you that you have won.

How are winnings handled?

In most cases, people complain that they did not receive the money that they won after playing using banking platforms. That is particularly the case for those who win small amounts of money.

This section outlines how FNB handles winnings. If the money that you have won is below R50000, it will automatically be deposited into your account within one week.

However, if the money is R50000 and above, you will need to get your payment directly from Ithuba. They are the ones who will handle your payment. You can reach them on 0800 484 822. Calling this number is free if you are doing so from a landline.

FNB forex branches


In this article, we answered the question how does FNB notify lotto winners? It was noted that how you are notified depends on the amount that you have won. For winnings over R50000, they will make all efforts to call you.

For winnings below that, they will send you an inConnect message and your winnings will automatically be deposited into your account.

A lot of South Africans are now playing Lotto using their banking apps or through mobile banking. It’s a convenient way of doing so and it means you don’t have to wait in line to buy your Lotto ticket. For FNB, over 330 000 people use the bank’s digital platforms to play lotto.

How to claim lotto winnings from FNB

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