Medihelp Claims Email

What is the Medihelp claims email? It’s something that a lot of Medihelp customers have been asking about. Medihelp is a player on the South African medical aid scene. You are here because you are a customer and you were treated out of your own pocket, and now you wish to claim from Medihelp. In order to do so, you will need to send you documents to the company via email. What is the email address that you should use in this regard?

Medihelp medical aid claims email address

The Medihelp claims email address is You can use this address to submit a new claim. You can also use the address to resubmit a claim that you have previously submitted. That would be the case if you have a claim that was rejected because you have not included important information.

Alternatives to the Medihelp claims email

That’s the Medihelp claims email. But are there other ways through which you can submit your claims? The good news is that there are alternative ways through which you can do this.

  • You can submit your claim on the Medihelp app.
  • It’s also possible to make a claim submission on the company’s website.

What to include when submitting your claim

When submitting your Medihelp claim via email or in any other way, one thing that you need to remember to do is to include all the requirement documentation. Otherwise your claim is going to be delayed or rejected. The following is information and documents that has to be submitted with your claim;

  • Your membership number. When submitting for a dependent, also submit the dependant code.
  • Your name and surname.
  • The name and surname of the patient.
  • The plan for which you are registered with Medihelp.
  • Proof of payment.
  • The name of the doctor or other health service to which payment was made.
  • Amount paid.
  • Relevant codes.
  • Date when service was rendered.


In this article, we gave you the Medihelp medical aid claims email address. We noted that Medihelp is one of the biggest providers of medical insurance in South Africa. If you are one of their customers, you may get treatment out of your own pocket, after which you will be able to claim from the company. Your claim can be send via email, or online. Another option is to submit your claim on the Medihelp website.

What is the Medihelp waiting period?

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