Do you wish to learn how to retrieve your electricity token on the Capitec app and on Capitec USSD? This is something that you may wish to do if the token that you bought was delivered as expected. With Capitec, you can buy electricity in a variety of ways, including through the bank’s app and using cellphone banking USSD. In this article, we will show you how you view tokens that were purchased using both methods.
How to view your previous tokens on the Capitec app
The following is how to retrieve and view your last purchased electricity tokens on Capitec;
- Open the Capitec app on your phone and log in
- Click on Transact at the bottom of the screen
- Go to Buy electricity
- Choose the beneficiary for whom you bought electricity
- Click on the three dots to the top right
- Go to History
- You will now be able to see the tokens that you bought for the beneficiary
How to view your previous tokens on Capitec USSD
If you bought your token using Capitec USSD mobile banking, you are also able to retrieve previously bought electricity tokens by taking the following steps;
- Dial *120*3279# on your phone
- Go to Option 3
- Next, go to Option 2.
- Finally choose option 1 for History and you will be able to view your tokens.
I didn’t get my electricity token
That’s how to retrieve your electricity tokens on Capitec using both the app and through USSD mobile banking. We noted in the introduction that people sometimes have issues getting their tokens delivered.
Sometimes, you may buy a token but it is not delivered. You can use the above mentioned steps to try and recover the token. However, there may be instances where you will fail to find the token in question in History.
According to Capitec, that may be because there is a break in communication between vendors and their own systems. Should that happen, then the only thing that you can do is to wait. In the event that the token remains undelivered, money will be deposited back into your account after 48 hours.
That’s how to retrieve an electricity token on Capitec. Capitec is now by far the largest bank in South Africa. They have over 21 million customers, putting them way ahead of the competition. One of the features that make banking with Capitec convenient is the ability to buy electricity from your home. Should you encounter issues, you can recover your token. The method that you use depends on how you bought the token in the first place.