How to Close Standard Bank Account

Do you wish to learn how to close your Standard Bank account? Though it is South African’s biggest bank in terms of capitalization, Standard Bank may not be the right fit for everyone. You are here because you have an account that you now wish to cancel. Perhaps you have moved to another bank. Or maybe you are not happy with the fees that the bank charges. So, what do you do in order to close your account?

How to cancel a Standard Bank account

The following is how to close a Standard bank account;

  • The best option if you wish to cancel your Standard Bank account is to visit your nearest branch. They will help you out there. We say that this is the best option because many times people struggle to close their accounts using the other methods listed below. You need to take the items listed below when closing your account.
  • Another option is to close your account via online banking. For that, you need to sign in on the bank’s online banking portal. Click on the menu button on the top left of the screen. Next, go to Help & services. From there, click on Manage your accounts. Now you can click on Close an account. Enter the account number that you wish to close. Click on the Send button.
  • It’s also possible to close your account via email. Send a message to Write “Account Closure,” as the subject of the message. Attach the items listed below to the email.

What do I need when closing my account?

That’s how to close your Standard Bank account. You can do it either instore or through online banking. When doing it instore or via email, you need to provide along the following documents;

  • A letter stating your request with your full names and signature
  • Your account number
  • A copy of your South African identity document
  • Alternatively, you can take a certified copy of your passport

Why am I unable to close my account via online banking?

If you go online, you will come across a lot of people who have been trying and failing to close their Standard Bank accounts. If you have been trying to do it online, you may encounter problems for a number of reasons.

As an example, you cannot close your account if there is still money in it. Also, if you have overdrawn your account, you cannot close the account. You will need to pay up everything that you owe before you can cancel the account.

Some types of bank accounts cannot be closed online. As an example, a fixed deposit account cannot be closed online. You will need to get in touch with the Standard Bank Personal Banking Team in order to close these accounts. You can do so on 0860 123 000.

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Why close your Standard Bank account?

There are a number of options for those looking to cancel their Standard Bank accounts. But why would you close your account.

According to our research, most people do it because they have moved abroad and they no longer need their accounts. Instead of continuing to accrue charges on an account that you are not using, it’s better to simply close it.

We have already noted that some people close their accounts because they have gotten better offers at other banks. It doesn’t make sense to continue paying monthly fees on an account that you are no longer using.


In this article, we showed you how to close your Standard Bank account. It was noted that this is something that you may want to do if you are no longer using the account. A lot of people cancel their accounts after moving abroad. You can close you account inside a branch, online or via email.

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