How to Claim Cashback at Sanlam

Do you wish to learn how to claim cashback at Sanlam. It’s something that many people have been asking about. Sanlam is one of the biggest insurance companies in South Africa. They offer a wide range of products, including life insurance, funeral cover and retirement annuity. The cashback facility is offered on a number of Sanlam products, including the Matrix Premier Cover and Matrix Express Cover. You are here because you wish to claim and your cash back and you are wondering how to do so.

Steps to claim your Sanlam cashback

The following is how to claim cashback at Sanlam;

  1. First of all, you need to ensure that there is the cashback component to your existing plan. When you do so, you are charged an extra fee, which is 35% of what you have already been paying.
  2. You need to contribute for 15 years before you can claim. This is where most people stagger. They try to claim within 3 years or within 5 years. Unfortunately Cashback only works after 15 years if you have maintained your payments.
  3. If you satisfy these requirements, then you can claim your Cashback. Get in touch with Sanlam to find out how to proceed. You can do so +27 86 072 6526 and they will provide you with direction on what to do next. You can also send them a message on social media platforms such as Twitter.
  4. When you reach out, they will ask for your details, such as your ID, so they can track your record in order to direct you to the right department.
  5. If you meet all the requirements, you will get 100% of all of your cashback contributions. That makes this something similar to fixed deposit scheme. You are essentially banking your money at Sanlam over 15 years or more.

Is there a way of claiming before 15 years?

Unfortunately, it’s not possible to claim your Cashback before 15 years. The Cashback element is only available after 15 years.

A lot of people reach out before that wanting to claim. Perhaps you have hit an emergency and you wish to get some cash.

Sanlam contact details


In this post, we highlighted how to claim cashback at Sanlam. It was noted that this is something that people have been looking to do after contributing for some years to their policies. One thing that we noted was that you can only claim cashback if you have been paying the relevant element for at least 15 years.

How long does Sanlam take to pay out

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