How to Retrieve Electricity Token Nedbank

Do you need information on how to retrieve your electricity token on Nedbank. If yes, you have come to the right place. Nedbank is one of the major banks in South Africa and in other parts of the continent. If you have registered for Nedbank USSD cellphone banking, one of the things that you will be able to do is to buy electricity tokens from your phone. You can also buy using the Nedbank app or via mobile banking. You are here because one of these tokens was not delivered and you wish to retrieve it. So, how do you do that?

Nedbank electricity token not received

The following is how to retrieve an electricity token from Nedbank;

  1. If you made your purchase via the Nedbank Money App, you can retrieve your token by logging in and going to Transact. Next, go to Buy. From there, choose Buy Prepaid. Now you need to go to My recent purchases. You can now view your previously purchased token.
  2. If you bought your voucher via USSD, you need to dial *120*001# on your phone to retrieve the token. Login with your profile and pin and choose the Prepaids option. Next, select Prepaid electricity and choose the option to Resend voucher.
  3. In the event that the voucher was purchased via online banking, you need to log in before choosing Prepaid service. From there, go to Electricity purchases. Next, choose the Print voucher option. You will be able to retrieve your token from there.

How long is the token available?

That’s how to retrieve your electricity token on Nedbank. Like all the other banks in South Africa, Nedbank offers a wide range of ways through which you can buy your tokens.

You can do so via USSD, which is convenient because it works on any phone without need for internet connectivity.

You can also make your purchase on the Nedbank app. If you are a Nedbank customer, you really need to activate the Money app. It brings a lot of convenience as far as transacting is concerned.

It’s also possible to buy electricity using online banking. Again, this is a convenient way through which to transact. It works if you have a computer or phone and you need to have internet connectivity.


In this article, we showed you how to retrieve your electricity token on Nedbank. It was noted that how you recover an undelivered token depends on the medium that you used to buy the token in the first place. You can buy using the Nedbank app, via USSD or through internet banking.

Activate the Nedbank app

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