FNB Prepaid Electricity Token not Received

Are you struggling with the FNB prepaid electricity token not received issue? Encountering this problem can be very frustrating. When you buy your token, you want to be able to instantly use it on your meter. If you are not able to do so, you could end up running out of electricity. So, how do you retrieve your electricity token from FNB?

How to Retrieve Electricity Token FNB

The following is the solution to the FNB prepaid electricity token not received issue;

  1. Sign into the FNB app on your phone. Alternatively, log into FNB online banking
  2. Go to Buy
  3. Choose Electricity
  4. Click on Purchase History
  5. You will see your previously bought electricity tokens

How to get help

That’s the FNB prepaid electricity token not received solution. It’s very common for people not to get their tokens after making a purchase. Perhaps you bought a token via eWallet or through USSD cellphone banking.

Or maybe you bought on the Capitec app. It’s easy to retrieve your token however, you have bought it. But what do you do in the event that you have not found the token? The good thing is that you can get help.

Simply call FNB on 087 575 9405. They are the team who deal with prepaid electricity related issues. They will be able to help you quickly and easily.


FNB is one of the biggest banks in South Africa. Like all the other banks, they offer a wide range of digital products, including the ability to buy electricity, data, airtime and other things. If you have bought a token and if you have lost it, there are easy ways through which to buy it.

In this article, we summarized how you can buy the token. Once you have bought it, you can then type it into your phone. It was noted that there are some rare instances where you may not have received the token. It’s usually delivered as an SMS. If that has not happened, you can recover it using the methods given here.

Register for FNB cellphone banking

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