I Forgot My Capitec Send Cash PIN
Capitec Send Cash is one of the easiest way through which to send money to loved ones around South Africa. This mobile money service is used by millions of people. It’s popularity rides on the fact that Capitec is the country’s biggest bank by far. In order for the recipient to withdraw their money, they need to have the 4 digit PIN. That’s generated when money is send to them. But what do you if you forgot your Capitec Cash Send PIN?
Whether you’re the sender or the recipient, this guide will help you understand what to do if you forget your PIN, how to recover or resend it, and how to avoid this issue in the future.
What Is a Capitec Send Cash PIN?
Capitec’s Send Cash service allows customers to send money to anyone in South Africa using just a cellphone number. When the sender initiates the transaction, the recipient receives:
- A unique reference number via SMS
- A 4-digit PIN required to withdraw the money
Both the reference number and the PIN are required when withdrawing the money from any of the many participating outlets.
I Forgot My Capitec Send Cash PIN – What Can I Do?
Whether you’re the sender or the recipient, here’s what you need to know if the PIN is forgotten.
If You’re the Sender
If you sent money using Capitec Send Cash and either you or the recipient forgot the PIN, you can resend the PIN.
How to Resend the PIN
You can view or resend the details from the Capitec banking app or by using USSD.
Using the App
- Open the Capitec App
- Tap on Transact
- Send Cash
- Continue
- Click on History (to the top right of your screen)
- Choose the transaction
- Select Update secret code
- Enter the new code
- Click on Update
- Type in your Remote Banking PIN
- Confirm the changes
- Click on Done
If You are the Recipient
If you are the recipient and you’ve lost or forgotten the PIN, you will need to contact the sender and ask them to resend the PIN and reference number. Do not attempt to guess the PIN multiple times, as this could block access to the funds. You cannot recover the PIN yourself unless you are the account holder. Only the sender can retrieve or resend it.
How Long Is the PIN Valid For?
The Capitec Send Cash PIN is valid for 30 days. If it is not used within that period, the transaction will expire and the money will be refunded automatically to the sender’s Capitec account.
How to Cancel the Transaction if the PIN Is Lost
Unfortunately, once a Capitec Send Cash transaction is done, it cannot be cancelled or reversed. If you are the sender, you will need to wait a month before the money is deposited back into your account.
Another option is for you to withdraw the money yourself. This is something that you can easily do. If you forgot your Capitec Send Cash PIN, use the steps outlined in the above sections to recover it so you can withdraw the money.
Tips to Avoid Forgetting Your Capitec Send Cash PIN
- Save the SMS that contains the PIN and reference number
- Screenshot the transaction details immediately after sending
- Inform the recipient to withdraw the money as soon as possible
- Remind the recipient that the PIN expires after 30 days
FAQs About Forgotten Capitec Cash Send PINs
Can I retrieve the PIN if I deleted the SMS?
Only the sender can retrieve and resend the PIN using the Capitec app or USSD. The recipient cannot retrieve it on their own.
Can Capitec customer service help retrieve the PIN?
Capitec support can assist the sender in verifying or resending transaction details, but they will not generate a new PIN. Use the app or USSD to resend the PIN.
Can the recipient use another form of ID or proof to withdraw?
No. The only way to withdraw the funds is by entering the correct reference number and 4-digit PIN at a Capitec ATM or approved retailer.
Final Thoughts
That’s the answer to the question, I forgot my Capitec Cash Send PIN, what do I do? Forgetting your PIN does not mean you are going to lose your money. As long as the funds haven’t been withdrawn, the sender can easily resend the PIN.
Just remember:
- Only the sender can resend the PIN
- The PIN is valid for 30 days
- Always save your SMS or screenshot the transaction details
If you use Capitec Send Cash regularly, getting into the habit of saving or forwarding the transaction info can save you time and frustration.